Refunds and Changes: Please note we do not offer any refunds for cancelled bookings. Due to the popularity of our classes and parties, we require 4 WEEKS notice to reschedule a party booking without further charge. A re-booking fee of $150 therefore applies for changes made within 4 weeks of the original party date.
If your party needs to be postponed due to a confirmed case of COVID-19 in your group, we can move the date of your party but the $150 re-booking fee does still apply.
Guest numbers & names: We will contact you one week prior to your party date for final numbers and guest names. (Minimum booking 8, maximum 10 - under current COVID restrictions).
Disabilities: Please advise us ahead of the party if any children suffer from disabilities and who may require additional attention from our staff.
Allergies: Please advise us ahead of the party if any children suffer from food allergies. We cannot accommodate all allergies but we can discuss options with you. We accept no responsibility for allergic reactions either during or as a result of the party.
We can supply gluten free cupcakes however these must be pre-ordered one week prior to the party.
Damage to clothes or possessions: The Classic Cupcake Co. accepts no responsibility for damage to clothes and / or other personal possessions during the course of the party. Aprons are provided to all attendees.
Minimum Age: Guests are required to be 7 years or older due to the height of the table around which the activity takes place.
Please also advise us if you plan to bring any infants to observe at the party.
Last Minute Guests: We regret that we cannot accept additional guests on the day. All our baking is scheduled in advance of the party and we require a minimum of 24 hours notice for any additional guests.
Other Food: We regret that we cannot allow any food to be brought in from outside the bakery due to cross-contamination and allergies. This includes birthday cakes.
Customers may supply their own lolly / party bags
Piñatas are NOT allowed.
Arriving for the party: We recommend that you ask your guests to arrive 5 minutes prior to the class start time. We begin the class promptly according to the class time booked.
Parking: There is 2hr street parking available on Avenue Road, or in Raglan Street Car Park behind The Classic Cupcake Co.
Alternatively, there is unrestricted residential parking further down Avenue Road and all around the local residential streets.
Staying for the party: We require one adult (fully COVID vaccinated) to stay while the party takes place. This is to ensure that someone is available to take children around to the toilet, and help them in and out of chairs as required.
In Case of Illness: CCC staff and instructors reserve the right to request that any child be removed from the party that they deem to be a health risk to the other participants or staff.
Bad Behaviour: CCC staff and instructors reserve the right to request that any child be removed from the party whose behaviour they deem to be inappropriate and adversely affecting the experience of others.
Certificate of Completion: Students will take away a signed, personalised Certificate of Completion. Please provide all guest names a week prior to your party.