Refund policy

REFUND POLICY

If you're not completely satisfied with your order, please send an e-mail with an accompanying clear photo of the product to info@theccc.com.au

Please be mindful that our cupcakes are fragile and must be handled with care. We ask all our team members to ensure that when cakes are delivered or handed to customers, that they are done so in perfect condition. For store pick up our staff will always present all orders for approval to the customer before leaving. Upon leaving our store, all cakes/products are then the responsibility of the customer.

Under Australian Consumer Laws, full refunds including shipping cost will need to be given for any faulty/damaged products.

No refunds are made unless granted by management.

CANCELLATION POLICY

An order must be cancelled 4 business days before the required date, to be eligible for a full store credit. For cakes and custom orders we require 7 business days.

If an order is requested to be cancelled within the above mentioned windows, we are happy to offer a full credit note to use within 12 months.